We take such matters very seriously and will look into individual cases thoroughly. Any products that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected products and your Delivery Order to us at mremountain@hotmail.com (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories. 1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. 2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. 3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability. 4. In the event you've received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to mremountain@hotmail.com and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your Delivery Order to us at mremountain@hotmail.com (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories. 1. In the event of damaged samples received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at mremountain@hotmail.com 2. In the event of lost mail, we will write a search application in the postal service and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Preparation for standard shipping is 1 - 2 working days, delivery time for standard shipping approximately is 3 - 10 working days. Customer must report any problems occurred during delivery. Please note that the store is not responsible for the delivery time. We only provide you information from postal services. To deliver our orders, we use delivery services such as PostNL, DHL, Hermes, or the state-owned postal services equivalent to these services. If you need express delivery (extra charge is possible), please contact us at mremountain@hotmail.com